Via T.

Medical VA / Patient Care Coordinator

Initial Interview Score:

25/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Experienced Site Administrator and Team Leader in the BPO industry for 8 years handling customer care.

Currently hired as a direct contractor by an Australia based clinic handling appointment scheduling, administrative tasks for file management and customer communication.

Motivated and detail-oriented seeking new opportunities.

  • Virtual Medical Receptionist/Patient Care – Jan 2026 – Present
  • Supervisor, Patient Care – Jun 2022 – Dec 2025
  • Supervisor, Administration – Sep 2019 – Jun 2022
  • Site Administrative Lead – Oct 2016 – Sep 2019
  • Operations Team Leader – Jul 2014 – Oct 2016
  • Customer Service Representative – Jul 2012 – Jun 2014
  • Senior Analyst – Feb 2011 – Jun 2012
  • Customer Service Representative – Nov 2008- Feb 2011
  • Customer Service Representative – Jul 2007- Nov 2008
CoachingCustomer ServiceCustomer Service ExcellenceCustomer service repExecutive / Virtual AssistantFile ManagementMicrosoft SuitesMS Office AppsTeam Supervision & Leadership