Theresa C

EA / VA

Initial Interview Score:

23/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

I am a dependable Executive Assistant with over 12 years of combined experience in Customer Service and Virtual Assistance. With seven years in the BPO industry, I developed strong written communication skills, attention to detail, and the ability to professionally manage time-sensitive and sensitive client concerns.

  • Blue Painting Minnesota Administrative Assistant/ Appointment Setter 2024- 2025
  • FAC3 – Cerritos California Social Media Virtual Assistant 2023-2024
  • Emphorium California Social Media Virtual Assistant/ Client Relations Coordinator 2021- 2025
  • Proactiv Teleperformance Cebu Consumer Support 2017 2020
  • Suntrust Banking Teleperformance Cebu Specialist 2016-2017
  • Sprint Convergys Cebu Customer Service / Billing/ Inbound Sales 2013- 2017
Attention to DetailCustomer service repCustomer SuccessEA/VAObjection HandlingOperations Management AdministrativeProactive Follow-upSocial Media VATime Management