Senior Technical Delivery & Operations Lead with 14 years of continuous enterprise experience in data architecture, system operations, and quality assurance across regulated environments. Built and maintained the operational SOPs used for onboarding, incident response, and audit compliance across multiple production systems. Delivered business intelligence reporting at scale using BI platforms and enterprise data tools. Handled system operations to maintain 99% operational uptime across APAC/EU/US system environments. Zero critical SLA breaches in the last 5 years.

Now designing and deploying intelligent workflows and automation systems on the same enterprise foundation. Currently running live production systems including AI agents, automated content pipelines, cross-platform API integrations, and self-hosted automation infrastructure. End-to-end systems remove bottlenecks in manual tasks.