Richard B.

Healthcare / Insurance / Customer Service Representative

Initial Interview Score:

25/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Years of experience in Healthcare, medical billing, insurance, prior authorizations and customer service.

Skilled in insurance verification, patient insurance benefits and client communication with strong to detail and problem-solving abilities.

  • CUSTOMER SERVICE & PRIOR AUTH – October 2022 – June 2026
  • CUSTOMER SERVICE & MEDICAL BILLER – June 2019 – January 2022
  • CUSTOMER SERVICE & INSURANCE SPECIALIST – November 2016 – January 2019
  • CLIENT SUPPORT & BILLING SPECIALIST – October 2014 – June 2016
CitrixClinical leadership and team coordinationGenesysInsurance VerificationRevenue Cycle ManagementSalesforceSpecialist SchedulingSystem HorizonTask Prioritization