Mohammad M.

Customer Service Representative

Initial Interview Score:

18/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

I have experience working as an administrative assistant and a purchasing assistant, where I developed strong organizational and multitasking skills. My responsibilities included managing and organizing files, tracking and reporting expenses, coordinating schedules, and supporting daily office operations. I also handled email and calendar management, ensuring smooth communication and workflow within the team.

Through my experience, I have built a solid foundation in administrative support, attention to detail, and time management. I am now focused on growing my career as a virtual assistant, where I can apply my skills to help businesses stay organized, efficient, and productive.

  • Administrative Assistant – August 2025 – November 2025
  • Purchasing Assistant – May 2025 – August 2025
  • Appointment Setter – October 2024 – March 2025
  • Reporting and Data Analyst – August 2023 – October 2024
  • Email Support Specialist – November 2021 – August 2023
  • Business Secretary – October 2021 – December 2021
  • LinkedIn DM Setter – September 2021 – October 2021
  • Customer Service Representative – August 2020 – August 2021
  • Customer Service Advocate – June 2020 – August 2020
AsanaCalendlyCanvaChat SupportCRM & Data ManagementCRM & Data Management: Zoho CRMEmail ManagementEscalation ManagementExcellent Written & Verbal CommunicationGoogle SheetsGoogle WorkspaceHubSpotMicrosoft OfficeMicrosoft TeamsMonday.comNotionOrder ManagementOutbound and Inbound SalesRingcentralSalesforceSlackTask PrioritizationTime Management and MultitaskingTrelloZendeskZoom