Lurelyn R.

EA / VA / Insurance

Initial Interview Score:

22/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Detail-oriented and versatile professional with over 6 years of experience specializing in insurance contracting, and tier-2 client support. Proven track record of managing onboarding agents via SureLC, resolving high-level customer escalations, and optimizing team workflows using CRM and project management tools. Adept at navigating fast-paced remote environments with strong communication and technical problem-solving skills.

  • VA (Remote) Customer Outreach Specialist | Nov 2024 – June 2026
  • TN (Remote) Insurance Contracting and Licensing Specialist | September 2023 – November 2024
  • TN (Remote) Senior Client Service Support Specialist (Promoted from Support Rep) | September 2020 – September 2023
  • Philippines Search Engine Optimization (SEO) Specialist | August 2011 – 2019
  • Philippines Executive Assistant | June 2010 – 2011
Affiliation AgreementsCompliance CheckingCRM ManagementDigital Marketing & SEODigital Marketing & Strategy: Google Ads & Facebook Ads ManagerFreshdeskG-SuiteGoHighLevelInsurance ContractingLicensingMeta Phone SupportMonday.comProduct TrainingProject & Workflow ManagementRelease FormsSignNowSlackSOP & Knowledge Base CreationSureLC PlatformTechnical TroubleshootingTier 2 Escalations