John Aldrin M.

IT / Technical Support

Initial Interview Score:

19/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Application Support Analyst with hands-on experience in API testing and troubleshooting, production incident investigation, SQL data analysis, and monitoring using Datadog and Grafana. Proven ability to resolve integration issues across SaaS environments by correlating API behavior, system logs, and database records to identify root causes and improve system reliability.

  • Technical Support Analyst, Carlton One Engagement
  • Senior Application Support Engineer, 2C2P
  • Application and Cloud Support Senior Analyst, Accenture
  • IT Desktop Support, Alorica
  • IT Helpdesk Analyst, Stefanini
Active DirectoryAPI testingCustomer service repDatabase AnalysisDatadogGoogle CloudGrafanaHoppscotchIT HelpdeskJiraKibanaMicrosoft Office 365MySQLPostmanPowerShellRoot Cause AnalysisSCCMTechnical SupportWindows Server 2019