Joel R

Customer Service Representative

Initial Interview Score:

25/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Dedicated and results-driven professional with a proven technology sales, training, and management
track record. Expertise in Apple products and services, committed to delivering exceptional customer
experiences.

  • Expert Apple South East Asia PTE LTD
  • Training Lead In-Store Experience, Apple South East Asia PTE LTD
  • Product Specialist, Apple South East Asia PTE LTD
  • Senior Sales Engineer, Philip Tang & Sons Pte Ltd
  • Store Manager, Nubox by Newstead Technologies Pte Ltd
  • Assistant Store Manager, Nubox by Newstead Technologies Pte Ltd
  • Mac Evangelist, Nubox by Newstead Technologies Pte Ltd
  • Territory Manager, Wyeth Philippines Incorporated
  • Account Management Executive, Globe Telecom
  • Assistant Manager, Cavite Pensioner’s Lending Association
Apple AppsCustomer service repCustomer SuccessHardware and SoftwareOperating SystemsTechnical Support