Jericko A.

Customer | Technical Service Representative

Initial Interview Score:

22/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Results-driven professional with 13 years in BPO industry. Extensive experience in Insurance and Telecommunications industries as Data Entry, Customer Service and Technical Support roles. Highly collaborative on process improvement, widely known as an adaptive team-player, has a creative and energetic approach on providing excellent customer experience.

  • Tech Coach – Technical Support Sales – Mar 2026 – July 2026
  • Technical Support Expert – Aug 2024 – Feb 2026
  • Customer Care Expert – Oct 2023 – Aug 2024
  • B2B Outbound Customer Service – Aug 2019 – Sept 2023
  • Application Review and Compliance Data Entry – Mar 2017 – Aug 2019
  • Recent Sales Officer – June 2016 – Aug 2016
ACSSCommunication SkillsCRM & Data ManagementCross-functional Project ManagementInternet ResearchMicrosoft OfficeMicrosoft TeamsProactive Follow-upProblem SolvingSalesforceSlackTeam Leadership