Results-driven Customer Experience and Administrative Operations professional with over 3 years of experience supporting U.S.-based organizations across healthcare, retail, e-commerce, and service industries. Skilled in delivering exceptional customer experiences through phone, email, and chat while maintaining accurate CRM documentation, resolving complex customer concerns, and coordinating administrative workflows. Proficient in HubSpot, Zendesk, Shopify, Gorgias, Intercom, Google Workspace, and Microsoft Office. Recognized for excellent communication, attention to detail, problem-solving, and consistently delivering high-quality service in fast-paced remote environments.