Insurance and customer support professional with 6+ years of experience in virtual assistance, insurance operations, client support, and team leadership. Experienced in AMS management, policy administration, customer inquiries, renewals, payment follow-ups, and day-to-day administrative support for insurance agencies. Progressed from Insurance Virtual Assistant to Subject Matter Expert and Client Success Manager, gaining experience in client onboarding, workflow improvement, VA support, and team management. Known for being organized, dependable, and proactive in handling client needs while maintaining accurate records and efficient workflows.