Anna V.

Customer Service Representative

Vetted, Mid Senior Level
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Initial Interview Score:

22/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

About

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Results-driven and highly organized professional with over 18 years of experience in customer service, operations leadership, quality assurance, and administrative support. Proven ability to lead teams, improve operational performance, manage client relationships, and deliver exceptional customer experiences.

Skilled in process improvement, root cause analysis, reporting, scheduling, and administrative coordination. Recognized for strong leadership, problem-solving abilities, and commitment to achieving organizational goals.

Work Experience
  • Customer Service Representative / Office Administrator – June 2020 – Present
  • Operations Team Lead – November 2019 – May 2020
  • Operations Team Lead – August 2017 – November 2019
  • Quality Assurance Specialist – July 2013 – July 2017
  • Senior Quality Assurance Specialist – April 2012 – July 2013
  • Operations Team Lead – November 2007 – March 2012
Additional Information and Skills
Account Management and Quality AssuranceAdministrative OperationsAppointment SettingCalibration & BenchmarkingClient Relationship ManagementCustomer Service ExcellenceDocument ManagementEmail ManagementExcellent in Microsoft Office (Outlook, Teams, Excel)Executive & Administrative SupportPeople ManagementProcess OptimizationProject & Workflow ManagementRoot Cause AnalysisScheduling & Calendar ManagementTeam LeadershipVariance Analysis