Abner A

Back Office / Non-voice

Vetted, Mid Senior Level
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Initial Interview Score:

27/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

About

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

An IT professional with extensive experience who is passionate about providing excellent technical help and addressing challenging problems. I have four years of experience working in IT helpdesk jobs, and I bring a thorough knowledge of hardware and software systems, great troubleshooting abilities, and a customer-centric mindset. I pick up new technologies easily, and I’m dedicated to giving excellent customer support as a key member of the IT helpdesk team.

Work Experience
  • ARRC Technologies – MSP Network Technician 1 California, USA
  • We Fix IT – MSP Berrimah NT Australia
  • Sewer Surgeon – Plumbing Company Web Developer / SEO Manager Sydney – Australia
  • Microhound Remote Desktop Technician North Carolina, USA
  • TCL Online Services – Call Center BPO Technical Support Representative Alabang Philippines
  • Xerox Business Services Philippines, Inc. Service Desk Technician Pasay City Philippines
  • 24/7 Customer Philippines Technical Support Representative – Time Warner Cable Makati Philippines
  • Alorica Pacific Rim Level 3 Technical Support – Verizon Online Lipa City Philippines
Additional Information and Skills
AADSActive DirectoryAltaroCloud ServicesCloudflareConnectWise ControlConnectWise ManagementCustomer service repCustomer SuccessDigital Marketing & SEOHardware and SoftwareIT GlueMicrosoft 365 Admin CenterMicrosoft 365 Defender PortalMicrosoft AzureMicrosoft IntuneNetworkingServer ManagerSitegroundTeam ViewerTSRVMWareWeb Development