Compassionate and highly organized healthcare administrative professional with more than six years of experience supporting psychiatric, fertility, urgent-care, and pediatric practices remotely and in front-office settings. Skilled in managing client inquiries, coordinating appointments, completing patient intake, maintaining accurate electronic health records, following up on required documentation, and communicating with patients, providers, billing teams, and clinical staff. Known for protecting sensitive information, managing competing priorities, and providing calm, respectful support throughout the patient journey. Experienced with Charm EHR and HIPAA-conscious healthcare workflows.