Charnelle C.

Client Care Coordinator / Medical VA

Initial Interview Score:

18/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Registered Nurse (RN, BSN, USRN) with 14+ years of healthcare experience across primary care, medical, outpatient, and emergency settings. Experienced in patient communication, clinical documentation, medical record management, referral coordination, follow-up, chart review, and multidisciplinary healthcare coordination. Skilled in maintaining accurate and confidential patient information, organizing clinical records, supporting providers, and managing multiple patient-related concerns in high-volume environments. Comfortable with electronic health records and digital workflows, with strong written and verbal English communication, attention to detail, and proficiency in Microsoft Office.

  • Nurse II – Medical – June 2018 – Present
  • Nurse II – Medical – January 2016 – June 2018
  • Nurse I – Medical – July 2014 – December 2015
  • Nurse I – OPD / ER / Medical – January 2014 – June 2014
  • Nurse – OPD / ER / Medical – October 2012 – December 2013
Appointment SettingClient CommunicationClinical communication and escalationDiagnostic DocumentationEHR DocumentationEMR SystemsHealthcare Team CoordinationMedicalMedical Records RetrievalMicrosoft OfficePatient Care CoordinationProactive Follow-upTime ManagementTime Management and Multitasking