Operations, customer service, and dispatch professional with 11+ years of experience across BPO, retail, logistics, and remote service environments. Experienced in leading remote teams, coordinating dispatch and scheduling, monitoring KPIs, resolving escalations, building workflows and SOPs, and supporting billing, payroll, invoicing, and account audits. Strong background in voice, email, and back-office support with a consistent focus on service quality, operational efficiency, and client relationships.