John Mark C.

EA / VA / Insurance

Initial Interview Score:

22/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Property & Casualty Insurance Virtual Assistant with over 3 years of experience supporting U.S.-based insurance agencies through quoting, policy servicing, renewals, endorsements, and client support.

Experienced in both Personal and Commercial Lines insurance, utilizing EZLynx, HawkSoft, and AgencyZoom to manage policies, maintain accurate client records, and support agency operations. Skilled in assisting licensed agents with day-to-day servicing activities.

Recognized for strong attention to detail, exceptional customer service, and the ability to work independently in a remote environment.

  • Insurance Virtual Assistant | Commercial & Personal Lines Quoting and Servicing Specialist – October 2023 – August 2026
  • Senior Representative / Team Lead – January 2021 – October 2023
  • Customer Service Representative – October 2019 – January 2021
Administrative OperationsAgencyZoomCommunication and Interpersonal SkillsCRM & Data ManagementCRM ManagementCustomer ServiceData Management Customer Support (Voice & Non-Voice)Email Marketing & Automation: Active CampaignEZLynxFloodRiskGoogle WorkspaceHawkSoftInsurance CarriersInsurance OperationsMonday.comNeptune FloodPersonal Auto CarriersPICAPipeline ManagementProgressiveProject ManagementRocket FloodSambaSafetyTime Management and MultitaskingWorkflow Automation