Kimberly A.

EA/VA

Initial Interview Score:

25/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Executive Assistant and Operations professional with experience in customer success, CRM management, and workflow automation, supporting business owners in managing daily operations, optimizing systems, and maintaining organized sales pipelines. I bring 6 years of experience in the call center industry as a Customer Service Representative and Subject Matter Expert, with a strong foundation in communication, problem solving, and delivering excellent customer experience.

  • Sales Pipeline Associate – 2024-2026
  • Operations Manager – 2023-2024
  • Executive Assistant – 2022-2024
  • Executive Assistant – 2022-2023
  • Executive Assistant / Operations Manager – 2020-2022
  • Customer Service Representative/ SME – 2012-2018
Client Relationship ManagementClient SupportCRM & Data ManagementCRM ManagementCustomer SuccessExecutive & Administrative SupportFunnel DevelopmentGoHighLevelHubSpotLead GenerationOnboarding Workflow OptimizationOperations ManagementPipeline ManagementProactive Follow-upProcess OptimizationRecruitment SpecialistSales Strategy & Upselling Cross-Department CollaborationSOP creation and documentationTraining facilitationWorkflow Automation