Ritchel E.

VA/Customer Service Representative

Initial Interview Score:

25/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Results-driven Virtual Assistant with 8+ years of experience in customer service, social media management, admin support, and e-commerce operations. Skilled in handling customer inquiries across email, chat, and phone, managing social media platforms, and supporting business operations. Experienced in creating structured documents, reports, and organized workflows using Google Docs. Reliable, detail-oriented, and highly adaptable in fast-paced remote environments.

  • Customer Support Representative / Social Media Manager – 2026
  • Customer Support Representative – 2025 – 2026
  • Social Media Manager – 2025
  • Social Media Manager / VA – 2024-2025
  • Virtual Assistant
  • Freelance Virtual Assistant
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  • Learn German Academy – Social Media Manager
  • Market Source VAs – Executive Assistant / VA Manager
  • Technical Support / Customer Service / Sales Representative – Teleperformance 2018 – 2019

ESL Teacher

2019 – 2020 | 2026
● Delivered online English lessons to international students
● Developed strong communication and engagement skills

Administrative SupportContent ManagementCustomer service repData Analysis and ReportingE-commerce ManagementEmail ManagementEmail MarketingFunnel DevelopmentHelpScoutLinkedIn Lead GenerationOrder ManagementQuickBooksShopifySocial Media ManagementWeb Design