Robert S

Operations Manager, Team Manager

Vetted, Mid Senior Level
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Initial Interview Score:

N/A

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

About

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

Seeking a dynamic and challenging position that allows me to enhance my management skills and contributeacross various departments as needed. Skilled in cultivating strong client relationships, resolving issues efficiently, and providing high-level administrative support.

Work Experience
  • CALL CENTER SUPERVISOR (Paycor Account) UNIFY CX (FORMER GLOWTOUCH COMPANY)
  • TEAM LEADER (Bell Canada- Technical, Sales) QUANTRICS ENTERPRISE INC.
  • Deputy Manager/Assistant Manager WNS Global Services (Expedia Corporate Sales)
  • Facilitator (L&D) / Payment Analyst (Quality) Australia New Zealand Bank
  • TEAM Manager(Expedia Sales)/Unit Manager Sykes Asia formerly ICT
  • Collections/CS agent – EPERFORMAX, WAMU
Additional Information and Skills
Account Management and Quality AssuranceBudget & Resource ManagementCampaign Development & ManagementCan easily adapt to different working environmentsExternal Relations and Interpersonal ManagementKnowledgeable in Employee Relations including and not limited to TrainingLeadership & Team DevelopmentStrong verbal and written communication skills