Ma. Trixie Ann S

Customer Service Representative

Initial Interview Score:

25/30

Internal Scorecard (1 - 5)

<17 Does not meet requirements 

18-20 – Meets Requirements 

20 – 25 – Exceed requirements

25-30 – Excellent growth potential

With over 9+ years of experience managing high-volume marketing campaigns and leading cross-functional teams to deliver strategic marketing initiatives. Demonstrated success in multi-channel campaign execution, lead nurturing, brand development, and performance analysis. Expert at aligning teams with business goals and translating marketing data into actionable growth strategies. Highly adaptable and effective in fast-paced, global environments.

An experienced telecommunications customer service and sales professional skilled in resolving issues and ensuring high customer satisfaction. Strong background in recommending devices, plans, and financing options while efficiently handling both inbound and outbound sales. Proven ability to meet sales targets through personalized communication, upselling, and effective follow-ups.

  • Customer Service Representative
  • Inbound Sales
  • Outbound Sales
Account Management and Quality AssuranceCross-functional CollaborationLeadership & Team Development