Virtual Assistant
CUSTOMER SUPPORT
We understand that customers are the lifeblood of any business. That’s why our customer support professionals are available to take care of your customers, day in and day out. Our pool of customer support professionals are skilled in handling the following:
- • General Customer Queries or Concerns
- • Inbound & Outbound Calls
- • Email Support & Live Chat Support
- • Product or Service Inquiries
- • Orders
- • Complaints
- • Sales and Billing
- • Customer Relations
- • Account Inquiries
- • Processing & Activation
- • Payments & Returns
- • Reservations & Cancellations
TECHNICAL SUPPORT
When your customers face technical issues with your product or service, you want someone to be there to address their issues and concerns. That’s why one of our business process solutions is the provision of technical support professionals. Our skilled tech support professionals will solve any technical issues and concerns of your customers, specifically:
- • Technical Issues
- • Hardware & Software Installation
- • Troubleshooting
- • Warranty Support
- • Network Administration
TELEMARKETING & LEAD GENERATION SPECIALIST
Generate more leads, sales and revenues for your business, through our Telemarketing and Lead Generation Specialists. We provide state-of-the-art call center technology, and industry-leading contact center software and lead generation systems, to ensure smooth operations. Our specialists provide the following services:
- • Cold Calling
- • Sales & Reports
- • Sales Forecasting
- • Appointment Setting
- • Lead Generation & Follow-up
- • Lead Qualification
- • Customer Acquisition & Retention
- • Manage Customer Relationships
- • Produce & Manage Sales Funnels
- • Pipeline Reports
VIRTUAL ADMINISTRATIVE SUPPORT
Tap into our pool of skilled professionals who are competent in handling administrative, office, and human resource support tasks. Our VAs can handle the following:
- • Administrative Tasks
- • Human Resource Support
- • Setting Meetings & Appointments
- • CRM
- • Sales Reports
- • Email Support
- • Presentations